Domain Driven Agency Operations (DDAO) Qorus Innovation in Insurance Awards 2023

Researches show over 80% of insurance companies worldwide face challenges such as unsustainability, rigid processes, and poor flexibilities when transforming workforce. DDAO (Domain Driven Agency Operations) is to build a new workforce by fusing enterprise, physical and digital together to unleash novel possibilities, where the "domain" is the nexus. Powered by a Domain Marketplace (DM), DDAO provides agents with abundant digital toolkits to innovate their operation model. DDAO organizes the agency operations by 3 types of domains: - Core Domain, the core business logic and functions: Recruitment, Training, Marketing & Sales, Metrics & Incentives, and Management; - Capability Domain, the ubiquitous capabilities for agency operations: Access Control, Analytics, Assessment, Interview, Meeting, Notification, Plan, Task, etc.; - Resource Domain, the physical and digital assets that support the agency operations: Algorithm, Benefits, Content, Promotion, Workplace, etc. From the user interface perspective, the DM allows agents to access various widgets and tools from a simple portal, to personalize their workflow, and to exchange ideas with others across domains. From the system perspective, the DM is a well-structured and fully-integrated platform tailored for agency operations. It contains 258 functions and supports 825 business processes for 400,000+ agents. DDAO transforms workforce by enabling agents to creatively change their operation models, and bringing agilities to spawn complementary innovations.