About
Every month 5 million calls enter IVR at Yapı Kredi Customer Relations Center. Not only providing self service transactions, we also offer banking products to our customers. In 2023 we sold total 126K products in this channel.
Qorus-Infosys Finacle Banking Innovation Awards 2024
Self Service Sales for Fostering Growth
Submitted by
Yapi Kredi
Yapı Kredi was established as the first retail oriented private bank in Turkey and now the...
premium
Q+
13/06/2024
Banking Innovation
Interested in learning more? Speak to Boris, Qorus's Content Lead
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us
Related innovations
29/06/2024
Banking Innovation
PTSB Digital Transformation
The successful transformation of PTSB's digital customer offerings and the implementation of a new Digital Delivery Operating Model to meet...
28/06/2024
Banking Innovation
Game on Deposit @ Liv
Predict winners of your favorite sports tournament to get up to 10% interest!
27/06/2024
Banking Innovation
LookSee by Standard Bank: Inspiring and enabling households to proactively address climate change
LookSee empowers South African households to make sustainable choices through a unique ecosystem that connects them to sustainable solutions, affordable...
27/06/2024
Banking Innovation
BM Technologies (BMTX’s) Banking-as-a Service (BaaS) Platform
BM Technologies’ (BMTX’s) unique BaaS platform can deliver white label, hybrid, embedded, or API enablement AND goes beyond just tech...
Related news & insights
Insurance
20/10/2024
News
Revolutionizing health and wealth: AIA Club Alta's exciting anniversary launch
The club offers a one-stop service for wealth management, health, and wellness, alongside exclusive lifestyle events designed for its members.
Digital Reinvention
18/10/2024
News
Banca Widiba and iGenius partner to transform financial services with Generative AI for business intelligence
The collaboration is aimed at enhancing Widiba’s BI solutions by incorporating cutting-edge AI technologies to simplify data access and improve...
Digital Reinvention
16/10/2024
Article
Redefining competition: The role of generative AI in the banking sector
Fatih Ogun, Head of Strategy at Akbank, explores how GenAI impacts competition within the banking sector, illustrating its potential through...
Digital Reinvention
02/10/2024
Article
The story of continuous business evolution
Fatih Ogun, Head of Strategy at Akbank, explains how a continuous culture of innovation based on small, steady enhancements can...