Qorus-Infosys Finacle Banking Innovation Awards 2024

Self Service Sales for Fostering Growth

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Yapı Kredi

Logo of Yapı Kredi

Yapi Kredi Bankasi, established in 1944, is one of the first nationwide private banks in Turkey.

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13/06/2024 Banking Innovation

About

Every month 5 million calls enter IVR at Yapı Kredi Customer Relations Center. Not only providing self service transactions, we also offer banking products to our customers. In 2023 we sold total 126K products in this channel.

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