Qorus-Infosys Finacle Banking Innovation Awards 2024

The 11th edition of the Qorus-Infosys Finacle Banking Innovation Awards ended in an illustrious awards ceremony held on 8 October in Faro, Portugal. Winners in 9 categories were recognized and rewarded. These innovators are transforming banking for the better.

Infosys Finacle

Logo of Infosys Finacle

Inspiring better banking across 100+ countries.

View more

About the awards

The Banking Innovation Awards is a global competition that showcases the most exciting and effective innovations that are taking advantage of emerging technologies and responding to the disruption and opportunities in banking. And in exciting news, we partnered with Infosys Finacle to make the awards even bigger and better in 2024! We had more than 390 innovations from 177 financial institutions in 57 countries, with applicants ranging from agile start-ups to the world’s largest financial institutions.

The awards are credible. There is no charge to participate and winners are determined by a rigorous, independent judging and voting process. The awards ceremony, which was held on 8 October in Faro this year, is recognized as the premier annual gathering of banking innovators and their ideas worldwide

Why enter?

  • Help promote a culture of innovation in banking
  • Achieve the recognition of your colleagues
  • Be acknowledged by your industry peers
  • Gain public acclaim for your organization as an innovation leader
  • Network with other executives who are driving innovation
  • Benchmark your innovation against those of other bankers
  • Be inspired by the creativity and boldness of your peers

Our criteria

An innovation committee shortlists the best innovation in each category based on 4 criteria:

Originality: The uniqueness of the idea in the marketplace and its potential as a gamechanger.

Impact: The innovation’s capacity to generate a superior, long-term competitive edge. This includes KPIs such as RoI, NPS, cost reduction, churn rate, employee engagement score, customer lifetime value (CLV), time reduction, carbon footprint, etc.

Universality: The innovation’s potential to be relevant and/or adapted for use in other markets, or even industries.

Form quality: A detailed description of the project in its various phases, its results, and the addition of presentation slides, videos or images to visualize and better understand the project.

2024 Highlights

Key dates

Categories

  • Reimagining the Customer Experience

    This category showcases initiatives that leverage a variety of digital technologies to effectively engage clients, fostering a customer-centric approach that elevates loyalty, satisfaction, and advocacy. This includes significant enhancements in the bank’s marketing, sales and distribution, and management of customer channels, communications, engagement and relationships.

    See Winners
  • Core Offering Innovation

    This category showcases innovative products and offerings, developed independently or through collaborative partnerships, that match customers’ evolving digital lifestyles to foster sustainable growth. These include breakthrough concepts that dramatically enhance, transform, or tailor the banks’ offerings to specific market segments across products such as deposits, credit, payments, investments, and advice.

    See Winners
  • Business Model Transformation

    Creative new products and initiatives that transform the bank’s business model to expand or redefine its role in the evolving ecosystem. This category aims to acknowledge banks that have spearheaded transformative efforts to compete in the realm of "new-age banking". This includes scaling novel models like a digital-first proposition, embracing embedded finance, marketplace banking, super apps, BaaS, and similar innovations.

    See Winners
  • Social, Sustainable & Responsible Banking

    This category honors banks that are inspirational in their approach to ESG within their organization and in the development of appropriate customer offerings to meet these emerging needs. This includes innovations that advance the bank’s social purpose and its commitment to being a good corporate citizen and a true ally of its customers in their journey.

    See Winners
  • Future Workforce

    This category recognizes pioneering transformative initiatives that shape the future of their workforce. These projects cover changes to the work, workforce, employee experience, and overall organization culture in preparing for tomorrow, and include the use of data, technology, and new approaches to ensure employees are empowered and upskilled by machines, and how work is organized, performed, measured and managed.

    See Winners
  • Neobanks & Fintech Players

    This category is reserved for banking start-ups, digital spinoffs of incumbent banks, and technology firms working within the banking industry. Initiatives cover the creation and/or application of innovative technology that enhances customers’ banking experience and/or develops new sources of revenue for the industry. Innovations must be stage-one funded, have a market release proposition, and/or have completed a successful market PoC.

    See Winners
  • Operational Excellence

    This category awards banks that have successfully navigated the complexities of process re-engineering and smarter operations, laying the groundwork for profitable growth. Initiatives cover scalable processes that drive improved efficiency to support a faster pace of growth for the bank’s revenue stream and asset base than for its overhead costs.

    See Winners

Last but not least... special awards categories for 2024

EMERGING TECH INNOVATION OF THE YEAR
Innovations leveraging modern technology. The convergence of game-changing technologies such as Cloud, Gen AI, Blockchain, Open APIs, IoT, and Mixed Reality brings our imagination of tomorrow’s banking to life. Better technology is always at the heart of every organization’s quest to provide future-ready offerings. This particular award will recognize banks that inspire better banking by architecting the future by making the most of emerging technologies. Think of the new possibilities powered by Cloud, AI, Blockchain, Open APIs, IoT, and Mixed Reality. You cannot submit your innovation in this category, with nominees selected from the seven awards categories above.

 

TRANSFORMATIVE INNOVATOR OF THE YEAR
The winner is a bank or banking group that has successfully achieved a best-in-class transformation approach to create and deliver tangible value. Their corporate vision also commits it to continuous innovation and a journey of digital transformation to ensure the organization remains relevant, agile, and capable of adapting to the ever-evolving business landscape. You cannot submit your innovation in this category. There is a separate application form, and you must have submitted at least three innovations in any of the other seven categories to qualify.

Our judges

profile picture of Elise Broumm

Elise Broumm

Attijariwafa Bank

Head of the Smart-Up & Ideation division

profile picture of Maurizio Cimato

Maurizio Cimato

Intesa Sanpaolo

Innovation Manager, Innovation & Processes Department

profile picture of Deniz Devrim Cengiz

Deniz Devrim Cengiz

Colendi

Co-Founder & CEO

profile picture of Bijna Kotak Dasani

Bijna Kotak Dasani

ArthAum Group

Managing Director

profile picture of Teresa Sousa

Teresa Sousa

Banco BPI

Head of Innovation

profile picture of Sylwia Kulesza

Sylwia Kulesza

TechcomBank

Executive Vice President, Head of Innovation & Digital Strategy

profile picture of Charles Mudiwa

Charles Mudiwa

DFCU Bank

CEO

profile picture of Santiago Jarrin

Santiago Jarrin

Banco Pichincha

Vp

profile picture of Khatija Iffath

Khatija Iffath

Kuwait International Bank

Executive Head of Business Excellence

profile picture of Carmela Aguado Tuduri

Carmela Aguado Tuduri

Banco Santander

Head of Digital Banking

profile picture of Pedro Sousa Cardoso

Pedro Sousa Cardoso

Emirates NBD

Chief Digital Officer - Retail Banking and Wealth Management

profile picture of Parag Gupta

Parag Gupta

Zand Bank

Chief Operating Officer

profile picture of Indra Utoyo

Indra Utoyo

Allo Bank

CEO

profile picture of Alberto Fernandez Tomé

Alberto Fernandez Tomé

Banco Santander

Head of New Revenue Streams & Partnerships

profile picture of Ana Maria Bonomi  Barufi

Ana Maria Bonomi Barufi

Bradesco

Research and Innovation Manager

profile picture of Okay Yildirim

Okay Yildirim

QNB eFinans

Digital Bridge & Banking as a Service Managing Director

profile picture of Hyunmin Yoon

Hyunmin Yoon

Industrial Bank of Korea

Deputy General Manager, My Data Business Team

profile picture of Joaquim Leal

Joaquim Leal

Millennium BCP

Head of Digital Banking & Innovation

profile picture of Zakaria Talbi

Zakaria Talbi

Crédit Agricole du Maroc

Director of Strategy and Innovation

profile picture of Damasen Paul C. Cid

Damasen Paul C. Cid

Philippine National Bank

SVP, Head of Digital Innovations

profile picture of Sergio Magalhaes

Sergio Magalhaes

Millennium BCP

Head of Digital Channels and IT

profile picture of Mujtaba Naqvi

Mujtaba Naqvi

HBL

General Manager of Retail South & Head Mass Affluent Segment

profile picture of Yossi Erez

Yossi Erez

Israel Discount Bank

Head of Digital Banking

profile picture of Daniel Minarik

Daniel Minarik

Tatra Banka

Chief Data and Innovation Officer

profile picture of Manu Rajan

Manu Rajan

Wing Bank

Division CEO

profile picture of Bruno Jivan

Bruno Jivan

Novobanco

Head of Innovation & Research

profile picture of Volkan Kurtarıcı

Volkan Kurtarıcı

Odeabank

Innovation, PMO and CoE Director

profile picture of Saket Saith

Saket Saith

Rakbank

Group Chief Technology and Data Officer

profile picture of Mamoun Tahri-Joutei

Mamoun Tahri-Joutei

Bank of Africa

Directeur Central, Intelligence Economique & Développement Durable

profile picture of Núria Rocamora

Núria Rocamora

MyInvestor

CEO

profile picture of Tom Hayes

Tom Hayes

PTSB

Group Chief Technology Officer

profile picture of Paloma Rousseau

Paloma Rousseau

MoraBanc

Digital Transformation and Innovation Director

profile picture of Juergen Rahmel

Juergen Rahmel

HSBC Hong Kong

AI lead, CDO

profile picture of Cristo Gonzalez Alvarez

Cristo Gonzalez Alvarez

Unicaja Banco

Innovation and Customer Experience Director

profile picture of Anthony Strong

Anthony Strong

ANZ Bank

Group Executive, Strategy & Transformation

profile picture of Marta Martinez

Marta Martinez

Banco Cooperativo

Head of Innovation

profile picture of Evren Altiok

Evren Altiok

Commercial Bank International

Chief Operating Officer

profile picture of David Jimenez Maireles

David Jimenez Maireles

D19 Advisory

Independent Consultant & Managing Director

profile picture of Saud Al Dhawyani

Saud Al Dhawyani

Emirates NBD

Group Chief Platform Officer

profile picture of Eva Fernandez

Eva Fernandez

CaixaBank

Director of Digital Channel & Innovation

profile picture of Renato Mansur

Renato Mansur

Itaú Unibanco

Head of Digital Channels & CX

profile picture of Jimmy Lui

Jimmy Lui

banco BV

Head of Innovation

Key findings, trends and global winning case studies

Webinar: Innovation in Retail Banking 2024

Photo album

Innovation of the Month
June 2024

Future Workforce

Smart Knowledge Base through GenAI Digital Advisor

Revolutionizing how information can be retrieved in an easy, fast and comprehensive way: to achieve this goal, Intesa Sanpaolo leveraged...

View more

Innovation of the Month
May 2024

Reimagining the Customer Experience

User Experience in wholesale/SME by Santander Spain

In Santander we are focused on being the main bank of SMEs in Spain. We are currently leaders with a...

View more

Get in touch

Want to get in touch regarding the submission process or invitations? Please write us at innovation@qorusglobal.com

Meet the awards team

profile picture of Nicky Holmes

Nicky Holmes

Qorus

Awards Program Manager

profile picture of Boris Plantier

Boris Plantier

Qorus

Head of content

Latest Innovations