From Paper to Digital Qorus-NTT DATA Innovation in Insurance Awards 2025

Submitted by

Bradesco Seguros

Premium

20/02/2025 Insurance Innovation

The project aims to create a digital workflow tool so that all manual claims processes are recorded and move through the areas from creation to completion, thus facilitating the work of internal employees.

Innovation details

Country
BrazilCategory
Workforce TransformationKeyword
Operational excellence & efficiency, Transformation, Health insurance, Claims management, AutomationBusiness Line
Employee BenefitsDistribution Channel
Online / Direct

Innovation presentation

A significant opportunity was identified to optimize the workflow of internal health claims employees, making it more efficient and secure through the creation of a unified platform for recording, analyzing, paying, and managing data for non-referenced provider processes. In addition to improving process tracking, the tool will be used as a workflow between areas so that each step is assigned to the competent responsible party. Thus, there will no longer be a need for email exchanges between areas, and the entire flow will be ensured by the system.

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