Improvement in the solution for customer service in Brazilian Sign Language (Libras) Qorus-NTT DATA Innovation in Insurance Awards 2025

Submitted by

Bradesco Seguros

Premium

21/02/2025 Insurance Innovation

Improvement in the solution for customer service in Brazilian Sign Language (Libras)

Innovation details

Country
BrazilCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Customer service, Targeted-niche offerings, Assistance, AccessibilityBusiness Line
Commercial InsuranceDistribution Channel
Online / Direct

Innovation presentation

Update the video customer service journey to be compatible with mobile devices, maintaining the quality and user experience for people with hearing disabilities and improving the user experience for those who faced usability issues on the platform, such as screen misconfiguration, reduced video size, additional need for guidance, and similar issues.

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