AutoShield AI: Smart Claims & Customer Care Ecosystem Qorus-NTT DATA Innovation in Insurance Awards 2025
United StatesCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Operational excellence & efficiency, Customer service, AI & Generative AI, Car & Mobility insurance, IoT & Telematics, Claims management, Contact center & Chatbots, Automation, Automated Inspection, Assistance, Risk management, Valuable & Electronics insurance, MobilityBusiness Line
Motor insurance, Accident InsuranceDistribution Channel
Online / Direct
Innovation presentation
AutoShield AI is a seamless integration of smart automation and personalized service within the car protection space. Traditionally, automotive protection claims are manual, slow, and reactive. With AutoShield AI, we leverage:
AI-powered claims processing to instantly assess, route, and resolve breakdown events. Telematics & IoT integration to proactively detect vehicle issues before they become failures. Omnichannel communication through SMS, chatbot, and live support to guide customers every step of the way. Predictive analytics that optimize repair networks, reducing downtime and costs. Automated Inspection Tools that reduce friction in verifying service events.
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