AI and RPA-Powered Complaint Resolution Management Qorus-Infosys Finacle Banking Innovation Awards 2025- Nominated

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Yapi Kredi

Yapı Kredi was established as the first retail oriented private bank in Turkey and now the Bank is the third largest private bank in Turkey as of the end of 2018 with TL 373,4 billion of assets. Yapı Kredi is one of the 10 most valuable brands in Turkey with...

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03/06/2025 Banking Innovation
This system offers an end-to-end digital complaint resolution management approach, powered by AI for classification, RPA for automation, and AI-assisted responses on social media platforms.

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