Qorus-Infosys Finacle Banking Innovation Awards 2025- Nominated

AI and RPA-Powered Complaint Resolution Management

Submitted by

Yapi Kredi

Logo of Yapi Kredi

Yapı Kredi was established as the first retail oriented private bank in Turkey and now the...

Get in touch
premium
Q+
03/06/2025 Banking Innovation

About

This system offers an end-to-end digital complaint resolution management approach, powered by AI for classification, RPA for automation, and AI-assisted responses on social media platforms.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related Content

Insurance Innovation AI-Driven 360° Comprehensive Insurance Underwriting Risk Assessment and Decision Framework
Banking Innovation Cash Manual Payments Extraction and Processing with AI
Banking Innovation Customer Oriented Digital Process Automation Solutions with RPA and AI
Banking Innovation AI Chatbot & Virtual Assistants
Banking Innovation Multimodal, Multilingual Transactional Virtual Relationship Manager for Retail Banking “ADITI”
Banking Innovation GenAI Collections
Banking Innovation Virtual camera solution to enhance customer representative security
Banking Innovation Empowering bank staff with Gen AI powered Knowledge Assistant