imagin CX Scouting: A Customer-Centered innovation through Empathy Listening Qorus-Infosys Finacle Banking Innovation Awards 2025 - Winner
Premium
10/06/2025
Banking Innovation
At Imagin, the CX Scouting project powers innovation through Empathy Listening—every employee dives into real customer calls monthly, breaking silos and unlocking fresh insights that transform our app and fuel a truly customer-first experience.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
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