Qorus-Infosys Finacle Banking Innovation Awards 2025- Nominated

imagin CX Scouting: A Customer-Centered innovation through Empathy Listening

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imagin (CAIXABANK)

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10/06/2025 Banking Innovation

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At Imagin, the CX Scouting project powers innovation through Empathy Listening—every employee dives into real customer calls monthly, breaking silos and unlocking fresh insights that transform our app and fuel a truly customer-first experience.

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