Mortgage Assistant – Where Intelligence Meets Simplicity Qorus-Infosys Finacle Banking Innovation Awards 2025

Submitted by

imagin (CAIXABANK)

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11/06/2025 Banking Innovation

AI-powered mortgage assistant that guides users with clarity and confidence—turning complexity into simplicity.

Innovation details

Country
SpainCategory
Business Model InnovationKeyword
AI & Generative AI, Mortgage

Innovation presentation

This AI assistant, which will be launched in Q4 2025, helps users navigate mortgage flows by simplifying terms, guiding choices, and anticipating questions. It adapts to user behaviour, providing definitions, comparisons, and steps to follow. Future integration includes showing homes through Facilitea Casa. It improves engagement and reduces abandonment.

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