Qorus-Infosys Finacle Banking Innovation Awards 2025

Customer Centered Design

Submitted by

VakifBank

Logo of VakifBank
Get in touch
premium
Q+
11/06/2025 Banking Innovation

About

We analysed mobile and internet banking data to study user behaviour, improved screens, and quickly identified and resolved errors. We made access easier thanks to user-focused improvements and suggestions that enhanced the customer experience.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related Content

Banking Innovation ON Digital Banking - ON Mobile Revamp
Banking Innovation Redesigned İşCep – Version You
Banking Innovation Inclusive Mobile Banking for All Malaysians
Banking Innovation Digital Contact Centre
Banking Innovation Proactive Customer Engagement via Centralized Call Centre
Banking Innovation Customer-Centric Evolution
Banking Innovation Experience and Usability Management in Digital Channels, Strengthened by Security and Technology
Banking Innovation İşCep Commercial with new user-interface, customizable dashboards and widgets.