Qorus-Infosys Finacle Banking Innovation Awards 2025

Digital Twin (Co-Pilot) – Customer Service Officer Assistant

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DBS Group

DBS has garnered a slew of global accolades, underscoring our growing presence among banking leaders worldwide....

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11/06/2025 Banking Innovation

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CSO Assistant is a GenAI-powered tool that transcribes and summarises calls in real time, analyses sentiment, retrieves data and suggests responses for frontline agents – transforming the customer journey to be seamless, responsive, and personalised

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Digital Twin (Co-Pilot) – Customer Service Officer Assistant

DBS Group

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Want to keep reading?

Interested in learning more? Speak to Boris, Qorus's Content Lead

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