AIA+ Mobile Application: Empowering Sustainable Self Service for Healthier Lives & Planet Qorus-NTT DATA Innovation in Insurance Awards 2026

Submitted by

AIA Thailand

Premium

10/03/2026 Insurance Innovation

AIA+ turns customer self service into environmental and social impact by digitizing insurance journeys and promoting paperless engagement through AIA+ Go Green, reducing carbon footprint and empowering healthier, more sustainable communities.

Innovation details

Country
ThailandCategory
Social, Sustainable & ResponsibleKeyword
ESG & SustainabilityBusiness Line
Life InsuranceDistribution Channel
Online / Direct

Innovation presentation

AIA+ is a mobile-first, self‑service platform that digitizes end‑to‑end insurance servicing for AIA customers, shifting routine policy servicing from physical, paper‑based channels to secure digital journeys. The app advances Environmental, Social, and Governance (ESG) outcomes by (1) cutting paper and branch travel, (2) activating community tree‑planting and climate literacy through AIA+ Go Green, and (3) improving equitable access to services and wellness content at scale.

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