Management of Solicitors (“Angariadores”) in the Business Portal Qorus-NTT DATA Innovation in Insurance Awards 2026

The project aimed to centralize and modernize the management of solicitors (“angariadores”) operating within partner brokerages of Bradesco Seguros through the Business Portal, promoting continuous evolution of the process and ensuring greater operational efficiency. Before its implementation, any change to the solicitors list—whether inclusion, modification or removal—required in‑person procedures, travelling to a branch office and physically delivering all required documentation, a practice still widely seen in the insurance market.

In this context, many insurers maintain decentralized flows dependent on face‑to‑face service, email exchanges or hybrid processes, which directly affect agility, broker experience and reliability of registration information. Bradesco Seguros, attentive to this scenario and to digitalization trends in the sector, identified the opportunity to differentiate itself by offering a more modern, integrated and self‑service‑oriented solution.

With the availability of this process in the Business Portal—an environment in which brokers already have autonomy to manage various types of information related to their activity with Bradesco Seguros—solicitor management became fully digital, automated and significantly more agile. The solution brought dynamism to business partners, eliminated bureaucratic steps, reduced dependence on face‑to‑face service and positioned the company ahead of practices still predominant among competitors.

The portal can be accessed from any device and any location with internet access, which greatly simplified the analysis of information and documents submitted. As a result, there was a relevant reduction in the SLA of the Registration Department, in addition to allowing changes to take effect almost immediately after approval—an important competitive differential in a market known for long turnaround times and low operational flexibility.

The project was developed collaboratively between the Broker Registration Department and the Information Technology team, with the objective of continuously innovating and improving the broker experience, offering modern, efficient solutions aligned with the digital transformation of the insurance sector. This joint effort reinforces Bradesco Seguros’ positioning as an organization that consistently invests in improving its processes and strengthening relationships with its partners.

The implementation was initially conducted as a pilot with selected brokerages. After an adaptation and validation period, the process was expanded nationwide, becoming a scalable, sustainable and high‑impact solution capable of serving different partner profiles at large scale.

The results achieved were extremely positive, especially regarding partner experience. The project received consistent praise, demonstrated high adoption rates and boosted the volume of requests made through the portal, helping registration information in the corporate database remain increasingly accurate and reliable—an important strategic asset in a competitive market.

By increasing ease of use and optimizing task execution, we reinforced our commitment to providing autonomy, reducing bureaucracy and continuously enhancing partner experience, consolidating Bradesco Seguros as a reference in operational innovation and digitalization in its relationship with brokers.