Enterprise Simplification & Governed Low-Code Enablement Program Qorus-NTT DATA Innovation in Insurance Awards 2026

1. Concept & Objectives

The initiative was designed to embed simplification, governed automation, and workforce empowerment into GIG Egypt Life Takaful’s operating model. through empowering our people under the End-User-Competency policy (EUC), the Low-Code-No-Code program has been introduced with the objective of end-to-end workflows re-engineeing and institutionalize operational discipline.

Core objectives included:

• Eliminating non-value-adding process layers

• Standardizing fragmented workflows through unified SOPs

• Enabling business-led automation under governance

• Improving SLA adherence and productivity

• Embedding performance visibility through real-time dashboards

The initiative aligned with the company’s Operational Excellence and Governance pillars, ensuring digitalization was measurable, compliant, and financially aligned.

2. Reasons Behind the Initiative

The life insurance market in Egypt is becoming increasingly competitive, with pressure on turnaround time, cost efficiency, and regulatory compliance.

Key challenges identified:

• Workflow fragmentation across departments

• High dependency on spreadsheets

• Limited real-time SLA tracking

• Manual validation and rework cycles

• Operational bottlenecks affecting customer experience

The organization required a scalable model that balanced speed and workforce empowerment with strict compliance controls.

3. State of Competition

Most insurers pursue digital transformation through vendor-led system upgrades focused primarily on customer-facing interfaces.

Few competitors:

• Embed simplification as a cultural discipline

• Govern internal automation under formal EUC policies

• Link automation directly to performance KPIs

• Empower business teams while preserving IT oversight

The differentiation lies in workforce-led innovation within a controlled governance framework.

4. Sources of Inspiration

The initiative was inspired by:

• Lean operational excellence methodologies

• Enterprise risk governance frameworks

• Global best practices in controlled Low-Code / No-Code enablement

• Performance-driven digital operating models in regulated financial institutions

The goal was to combine agility with compliance — not compromise one for the other.

5. Departments Involved

The transformation was enterprise-wide and cross-functional, involving:

• Operations

• Customer Experience

• IT & Information Security

• Risk & Compliance

• PMO & Strategy

6. Main Results So Far

The initiative delivered measurable enterprise impact:

• 44% improvement in SLA adherence

• 36% increase in operational productivity

• 12% improvement in process quality metrics

• Reduced turnaround time

• Decreased rework cycles

• Real-time performance dashboards

Beyond metrics, the program shifted culture:

• Increased workforce collaboration & accountability

• Stronger cross-functional collaboration

• Reduced reliance on manual controls

• Sustainable, scalable automation governance