Paperless Healthcare Qorus-NTT DATA Innovation in Insurance Awards 2026

The Paperless Healthcare transforms healthcare billing by eliminating physical documents. Through secure digital submission of supporting images, it increases process efficiency, speed, and reliability. The initiative delivers cost reduction, operational gains, and a positive environmental impact.

Accredited healthcare providers of Bradesco Saúde deliver medical, laboratory, and hospital services and submit their billing information electronically via XML.

For each billing submission, supporting documents are mandatory for the following purposes:

• Technical review;

• Definition of payment or denial (disallowance);

• Compliance with contractual requirements.

Historically, these supporting documents were submitted in physical format, which resulted in:

• A complex nationwide logistics operation for document receipt across Brazil;

• Dependence on two outsourced BPO partners for document preparation, scanning, and indexing;

• High operational costs.