Zurich AI Underwriter Assistant Qorus-NTT DATA Innovation in Insurance Awards 2026
Submitted by
Zurich Insurance
Zurich is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.
United StatesCategory
Operations & Workforce ExcellenceKeyword
AI & Generative AI, UnderwritingBusiness Line
Commercial InsuranceDistribution Channel
Brokers
Innovation presentation
Concept & Objectives
AI feature that reads submission documents and generates a clean underwriting summary—reducing review time, improving documentation quality, and enabling underwriters to handle more volume while supporting Zurich’s growth and expense targets.
Reasons Behind
Underwriters spend 1–2 hours per submission gathering data. The solution front‑loads key risk information so underwriters can focus earlier on analysis, pricing, and broker engagement.
Competition
Unlike rules‑based tools, this solution embeds directly into workflows and keeps full underwriter control—edit, override, or finalize every output. It is an aid, not a decision engine.
Inspiration
Born from the 2024 Zurich Innovation Championship. In partnership with Sixfold, the solution serves as an underwriting “co‑pilot,” turning complex exposure data into clear, underwriter‑ready summaries.
Departments Involved
Underwriting, Operations, Technology, Innovation.
Results (Quantified)
• 1–2 hours saved per submission → 5–10% efficiency gain
• Goal: +30% New Business per underwriter
• Faster movement from review → quote
• Higher productivity and more consistent documentation
• Strong voluntary adoption, expanding beyond pilot offices
• Nationwide adoption for all mid market underwriters (>200)
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