The CIC Virtual Branch Qorus Innovation in Insurance Awards 2026- Nominated

Submitted by

CIC Insurance Group

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10/03/2026 Insurance Innovation

CIC Group transformed its Contact Centre into a Virtual Branch, a data-driven conversion engine turning customer enquiries into issued business. In one year, leads grew from 8,829 to 52,480, engagement reached 93%, and the model delivered 126% growth

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The CIC Virtual Branch Qorus Innovation in Insurance Awards 2026- Nominated

Submitted by

CIC Insurance Group

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Interested in learning more?

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