Operations and Workforce Transformation (Digital Branch Transformation) Qorus-Infosys Finacle Banking Innovation Awards 2025
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Emirates NBD
Emirates NBD, a leading banking group in the MENAT (Middle East, North Africa and Turkey) region, serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking,...
United Arab EmiratesCategory
Operations and Workforce TransformationKeyword
Transformation, Digital channels & Omnichannels, Branch & Physical distribution, Automation
Innovation presentation
In 2024, we transformed the branch experience by simplifying token generation and migrating the entire branch visitor journey to mobile with the following: - Instant SMS with token details - Digital Token updated in real time - Customer experience survey post visit
We also revamped the workbench application, empowering frontline staff to more efficiently manage their tasks and branch traffic
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