AI-Powered Denial Intelligence Engine for Customer Complaint Resolution Qorus-Infosys Finacle Banking Innovation Awards 2026

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HDFC Bank

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14/05/2026 Banking Innovation
A first-of-its-kind AI-driven NLP solution that automates the identification of denial-related closure remarks of customer complaints from unstructured resolution remarks with 90% validation accuracy. The model is LIVE in production, validated across

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