Reimaging Customer Experience in social media through the use of Generative AI Qorus-Infosys Finacle Banking Innovation Awards 2026

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Banco Santander México

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03/06/2026 Banking Innovation
Imagine a bank where a BOT in social media can speak like a human: with context, empathy, respect and with real understanding of what our customers’ needs are. In Santander Mexico we imagined delivering humanized digital service at scale and did it.

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