AI-Powered Call Summarization and Contact Reason Categorization Qorus-Infosys Finacle Banking Innovation Awards 2026

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Akbank

Akbank T.A.Ş. was established in Adana on January 30, 1948 as a privately-owned commercial bank to provide resources and support to the local cotton producers, with the purpose of carrying out all kinds of banking transactions and performing any kind of economic, financial and commercial attempts and activities that are...

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05/06/2026 Banking Innovation

Akbank’s on-prem AI solution transforms 140M customer calls into instant summaries & contact categories using LLaMA 3. Boosting NPS by +4, cutting errors by 10%, and lifting sales by 20%, we’re turning raw data into real-time operational excellence

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AI-Powered Call Summarization and Contact Reason Categorization Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Akbank

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