Kaleidoscope – AI-led Unified Customer Experience Orchestration Platform Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Axis Bank

Get in touch
Premium
15/06/2026 Banking Innovation
Kaleidoscope is Axis Bank’s AI-led orchestration platform delivering a real-time 360° customer view across 25 core systems—embedding intelligence into frontline workflows for ~75K employees, scaling ~7.5× YoY and saving 2,700+ manhours monthly.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Banking Innovation Banker Workbench: CommBank’s AI-enabled, agentic frontline workspace
Banking Innovation Rebuilding CommBiz through customer-led digital transformation
Banking Innovation Zand's Executive Lens AI Platform
Banking Innovation Kate4Commercial Employees – an AI Personal Secretary & Knowledge Assistant for Relationship
Banking Innovation URefer: Turning Workforce Trust into a Digital Acquisition Engine
Banking Innovation FINACLE 360°(FIN 360°) - Comprehensive Customer and Business Intelligence Platform
Banking Innovation Axis Drishti – Enterprise Screening Platform built using the AI-DLC framework
Banking Innovation Axis Conversational Banking – Unified GenAI-Powered Customer & Agent Experience Platform (AHA 2.0)