NCRM- In-House Banking CRM with Omnichannel Intelligence Qorus-Infosys Finacle Banking Innovation Awards 2026

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South Indian Bank

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18/06/2026 Banking Innovation
South Indian Bank’s in-house NCRM unifies complaints, leads, & service requests on a Finacle-integrated platform. Featuring STP grievance handling and governance controls, it achieved 60% TAT reduction, 90% CSAT, 85% fewer errors, & lower OP cost.

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