Intelligent automation fueling digital transformation in banking: CaixaBank

Digital Reinvention
17/01/2023 Interview
profile picture of Ramón Aliaga

Ramón Aliaga

CaixaBank IS Director for Financial subsidiaries

Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Ramón Aliaga, IS Director for Financial Subsidiaries at CaixaBank, to find out more about the subject and what CaixaBank is doing in terms of intelligent automation. 

How big a part does intelligent automation play in your organization’s digital transformation strategy today, and how much will that change in the next two years?

One of the main goals from our Strategic Plan for the period 2022-2024 is based on the improvement of business process in terms of customer quality service and efficiency. As a support to achieve this goal, intelligent automation is part of the basis of the IT Strategic Plan for the same period. Data mining, process mining, BPM, robotics and machine learning are all technologies that we are using to re-engineer our business process technical implementation to achieve this goal.

Three KPIs are being monitored during this period to size the goal achievement: process design based on event management, end-to-end process design, and task automation.

Subscribe to keep reading

Try the 30-day free content subscription and get full access

Related news & insights

Open Finance
07/06/2023 Interview

Pazapa: Developing the rent-to-own market in France

Basma El Aboudi is the Co-Founder of Pazapa, a French proptech startup specialized in real estate leasing. We spoke with...

SME Banking
05/06/2023 Article

Financial services for the gig economy: Catering to the unique needs of independent workers

A recent Qorus report discusses the rise of the gig economy and its impact on the future of work and...

Sustainability & Regulation
05/06/2023 News

Helios launches a simulator to calculate the carbon footprint of your money in the bank

1000€ in a traditional bank emit an average of 475 kg eqCO2 per year.

Digital Reinvention
05/06/2023 Interview

Salmon: the sudden rise of a consumer finance challenger in the Philippines

Raffy Montemayor is Salmon’s Co-Founder and Business Head in the Philippines. He tells us more about the company, its offer...

Sustainability & Regulation
05/06/2023 News

Tandem delivers full year profitability for first time in the bank’s history

Tandem, the UK’s greener bank, delivers full year profitability for first time in the bank’s history after 12 months of...

Sustainability & Regulation
04/06/2023 Article

What is ‘ethical AI’ and how can companies achieve it?

The rush to deploy powerful new generative AI technologies, such as ChatGPT, has raised alarms about potential harm and misuse....

Open Finance
02/06/2023 Interview

NewTech Friday: Yalla – The super-app for individuals & businesses

Waleed Sadek is the CEO and Founder of Yalla. He tells Qorus about the Yalla platform, a digital financial services...

Digital Reinvention
01/06/2023 Study

The Great Reinvention: The Global Digital Banking Radar 2023

This Global Digital Banking Radar highlights the fundamental and transformational changes in banking that are happening on a global scale.