Intelligent automation fueling digital transformation in banking: CaixaBank

Digital Reinvention
Q+
17/01/2023 Interview
profile picture of Ramón Aliaga

Ramón Aliaga

CaixaBank

IS Director for Financial subsidiaries

Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Ramón Aliaga, IS Director for Financial Subsidiaries at CaixaBank, to find out more about the subject and what CaixaBank is doing in terms of intelligent automation. 


How big a part does intelligent automation play in your organization’s digital transformation strategy today, and how much will that change in the next two years?

One of the main goals from our Strategic Plan for the period 2022-2024 is based on the improvement of business process in terms of customer quality service and efficiency. As a support to achieve this goal, intelligent automation is part of the basis of the IT Strategic Plan for the same period. Data mining, process mining, BPM, robotics and machine learning are all technologies that we are using to re-engineer our business process technical implementation to achieve this goal.

Three KPIs are being monitored during this period to size the goal achievement: process design based on event management, end-to-end process design, and task automation.

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