Intelligent automation fueling digital transformation in banking: CaixaBank

Digital Reinvention
17/01/2023 Interview
profile picture of Ramón Aliaga

Ramón Aliaga


IS Director for Financial subsidiaries

Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Ramón Aliaga, IS Director for Financial Subsidiaries at CaixaBank, to find out more about the subject and what CaixaBank is doing in terms of intelligent automation. 

How big a part does intelligent automation play in your organization’s digital transformation strategy today, and how much will that change in the next two years?

One of the main goals from our Strategic Plan for the period 2022-2024 is based on the improvement of business process in terms of customer quality service and efficiency. As a support to achieve this goal, intelligent automation is part of the basis of the IT Strategic Plan for the same period. Data mining, process mining, BPM, robotics and machine learning are all technologies that we are using to re-engineer our business process technical implementation to achieve this goal.

Three KPIs are being monitored during this period to size the goal achievement: process design based on event management, end-to-end process design, and task automation.

Want to keep reading?

Become a Qorus member to get access to all our insights

Related news & insights

Digital Reinvention
14/06/2024 Interview

NewTech Friday: Vespia – Helping businesses stay compliant with regulations

Julia Ront, Founder and CEO of Vespia, tells Qorus’ Boris Plantier about the story behind her pioneering AI business verification...

Digital Reinvention
13/06/2024 Article

Financial Innovation Spotlight: June 2024 edition

We've handpicked five new and intriguing projects that caught our attention.

12/06/2024 Video

Setle + KBC: Empowering sustainable home renovations

Thibaut Nivelles, Founder of Setle, and Peter van Hees, Innovation Manager of the Ecosystems team at KBC, discuss their successful...

12/06/2024 News

Discovery wins twice at the Qorus Innovation in Insurance Awards 2024

Discovery has claimed two top accolades at this year’s Qorus Innovation in Insurance Awards, at a ceremony in Lisbon showcasing...

Digital Reinvention
11/06/2024 Article

Banking Innovation of the Month: Intesa Sanpaolo’s smart knowledge base through GenAI digital advisor

This month’s Qorus-Infosys Banking Innovation Award goes to Intesa Sanpaolo for their Smart Knowledge Base powered by generative AI. This...

Digital Reinvention
11/06/2024 News

Revolut introduces Wealth Protection for summer travel season

Revolut, a leading global fintech, is launching Wealth Protection, a new feature aimed at safeguarding customer savings from pickpockets and...

Digital Reinvention
10/06/2024 Article

Qorus Innovation Radars: Showcasing the best of the innovation awards

These in-depth pieces showcase the winning innovations from our competitions, featuring both written content and videos.

08/06/2024 News

OCBC eco-care car loans surge sixfold in 2023

OCBC’s Eco-Care Car Loans have surged over sixfold in 2023 compared to their launch in 2021, driven by increased environmental...