Balancing human and digital: TNEX

Digital Reinvention
Q+
28/06/2023 Interview
profile picture of David Jimenez Maireles

David Jimenez Maireles

Chief Product and Experience Officer

David Jiménez Maireles, Chief Experience Officer of TNEX, shares insights into the challenges and strategies involved in delivering exceptional customer experiences in the digital banking landscape, in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?


What are your roles and responsibilities in the bank? 

As a Chief Experience Officer, I am responsible for overseeing and managing the overall experience that customers, employees and stakeholders have with TNEX. I am responsible for developing and executing strategies that enhance the overall experience and satisfaction of customers and employees, resulting in increased loyalty, retention and revenue.

Want to keep reading?

Become a Qorus member to get access to all our insights

Related news & insights

Digital Reinvention
14/06/2024 Interview

NewTech Friday: Vespia – Helping businesses stay compliant with regulations

Julia Ront, Founder and CEO of Vespia, tells Qorus’ Boris Plantier about the story behind her pioneering AI business verification...

Digital Reinvention
13/06/2024 Article

Financial Innovation Spotlight: June 2024 edition

We've handpicked five new and intriguing projects that caught our attention.

ESG
13/06/2024 News

BIS and MAS unveil blueprint for climate risk platform

This initiative, known as Project Viridis, was developed at the BIS Innovation Hub Centre in Singapore.

ESG
12/06/2024 Video

Setle + KBC: Empowering sustainable home renovations

Thibaut Nivelles, Founder of Setle, and Peter van Hees, Innovation Manager of the Ecosystems team at KBC, discuss their successful...

Insurance
12/06/2024 News

Discovery wins twice at the Qorus Innovation in Insurance Awards 2024

Discovery has claimed two top accolades at this year’s Qorus Innovation in Insurance Awards, at a ceremony in Lisbon showcasing...

Digital Reinvention
11/06/2024 Article

Banking Innovation of the Month: Intesa Sanpaolo’s smart knowledge base through GenAI digital advisor

This month’s Qorus-Infosys Banking Innovation Award goes to Intesa Sanpaolo for their Smart Knowledge Base powered by generative AI. This...

Digital Reinvention
11/06/2024 News

Revolut introduces Wealth Protection for summer travel season

Revolut, a leading global fintech, is launching Wealth Protection, a new feature aimed at safeguarding customer savings from pickpockets and...

Digital Reinvention
10/06/2024 Article

Qorus Innovation Radars: Showcasing the best of the innovation awards

These in-depth pieces showcase the winning innovations from our competitions, featuring both written content and videos.