Banca Widiba: Serving digital first customers

Digital Reinvention
09/05/2023 Study
profile picture of Boris Plantier

Boris Plantier

Qorus

Head of Content

The offer of online banking services is growing every day with new players entering the market, with trendy names and colorful logos. But what's behind these apps other than a simple white label offer made attractive by marketing work? Because let's face it, many of these fintechs are not banks but simple money apps.

On the other hand, there are banks like the Italian Banca Widiba, an online bank for sure, but a bank with the required skills and a real customer service set up by the bank as a priority which makes it a European reference in terms of online banking.

The Dialogue and Widdy projects that we present below are an excellent example.

Want to keep reading?

Create a web account to get access to more insights

Related news & insights

Insurance
20/05/2024 News

Clearcover and Ada collaborate on customer-facing AI solution

This collaboration aims to revolutionize Clearcover's customer service experience by integrating Ada's 'AI Agent' into its platforms.

Digital Reinvention
15/05/2024 Article

Financial innovation spotlight: May 2024 edition

We have selected five new innovative projects that we found particularly interesting. A world tour that takes in France with...

Digital Reinvention
14/05/2024 News

Nirio launches Premio with FDJ: Simplifying everyday banking

Since January 2023, Nirio's payment solution has allowed individuals to pay for daily expenses in nearly 10,000 partner stores approved...

Digital Reinvention
13/05/2024 News

Nu Mexico surpasses 7 million customers, driven by rapid expansion and innovation

This rapid growth includes the addition of 2 million new customers within the last three months, fueled by continuous innovation...

Digital Reinvention
13/05/2024 Article

Banking Innovation of the Month: Santander Spain’s SME/wholesale user experience

Celebrating groundbreaking initiatives in the banking industry, we open this year’s monthly Qorus-Infosys Finacle Banking Innovation Awards with a spotlight...

Digital Reinvention
12/05/2024 News

Nubank launches Nubank+ and partners with Max in Brazil

Nubank, one of the world's largest digital financial services platforms, has announced the launch of Nubank+, an evolution of the...

SME Banking
11/05/2024 News

Chase announces new digital products to help small businesses grow

In the U.S., Chase has unveiled a series of new digital products aimed at helping small business owners tackle their...

Insurance
08/05/2024 Study

The future of healthcare: Transforming the pathway to wellness

In the swiftly evolving domain of healthcare, advancements in technology and innovation are fundamentally altering the landscape of wellness. From...