Balancing human and digital: Mauritius Commercial Bank

Digital Reinvention
19/07/2023 Interview
profile picture of Vincent Chatard

Vincent Chatard

Mauritius Commercial Bank

Chief Operating Officer

Vincent Chatard, Chief Operating Officer of the Mauritius Commercial Bank, shares insights on the challenges confronting the bank's retail banking customer experience in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?


What are your roles and responsibilities in the bank?

As the Chief Operating Officer of the Mauritius Commercial Bank, I oversee various departments, such as technology, operations and facilities. In addition to my COO responsibilities, I have been leading our digital transformation for the past five years. Essentially functioning as a Chief Digital Officer, I have played a significant role in this transformation.

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