What’s happening in the banking industry and where banks need to go in the future

Digital Reinvention
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27/09/2023 Video
profile picture of Jim Marous

Jim Marous

The Financial Brand

Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand

Jim Marous presents the main findings of the report 'Innovation in Retail Banking 2023' he wrote for Qorus and Infosys Finacle

He says that innovation maturity still lags across all areas of banking for the majority of financial institutions. But most of banks are concerned about innovation and transformation from transaction to engagement and they focus on personalization to show the customers that they know them and and also to show them what to do and become their concierge. Data, analytics and conversational AI are the foundation of innovation success.

To go further, watch the full webinar and download your free copy of the report.

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