Jim Marous
The Financial Brand
Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand
Jim Marous presents the main findings of the report 'Innovation in Retail Banking 2023' he wrote for Qorus and Infosys Finacle.
He says that innovation maturity still lags across all areas of banking for the majority of financial institutions. But most of banks are concerned about innovation and transformation from transaction to engagement and they focus on personalization to show the customers that they know them and and also to show them what to do and become their concierge. Data, analytics and conversational AI are the foundation of innovation success.
To go further, watch the full webinar and download your free copy of the report.
