Zelros unveils the Insurance Copilot: Transforming decision support for insurance professionals

20/11/2023 News

In response to the intricate landscape of the insurance industry, Zelros has launched The Insurance Copilot, a real-time decision support tool aimed at empowering insurance agents, financial advisors, and customer service representatives. The initiative comes at a time when global challenges, including inflation and natural disasters, accentuate the need for cost optimization, coupled with the industry grappling with a shortage of skilled professionals amid phenomena like "the great resignation."

Unlike generic copilots introduced by tech giants like Microsoft and Google, Zelros's Copilot distinguishes itself by its tailored focus on the insurance sector. Utilizing Generative AI, the tool is designed to assist agents in making informed decisions swiftly, with the overarching goal of enhancing productivity and service quality for policyholders.

Key Features of The Insurance Copilot:

• Real-time decision support with Gen AI
Zelros integrates structured and unstructured data to provide contextual and expert assistance. This facilitates the discovery of client needs, offers personalized recommendations, and centralizes intelligence dynamically.

• Insurance expertise beyond chatbots
Zelros moves beyond conventional chatbot capabilities by not only providing answers but also synthesizing insights, documents, and user feedback to propose actionable solutions.

• Adaptability in a dynamic industry
The Copilot dynamically adapts to new and relevant data, addressing the industry's need for agility in the face of constant evolution.

• Centralized actions for workflow optimization
By centralizing intelligence from various data sources, Zelros ensures a cohesive and collaborative workflow. This feature aims to alleviate the intensive processes burdening agents and advisors.

• Efficiency and accuracy in information retrieval
Zelros significantly reduces the time spent searching for information, allowing professionals to focus on critical aspects such as customer experience, risk management, and operational efficiency. The tool also minimizes errors and ensures compliance with regulatory policies.

Marketplace enhancements

In addition to The Insurance Copilot, Zelros has expanded its Marketplace, offering insurance professionals a diverse array of scenarios and use cases powered by Gen AI. The Marketplace serves as a platform for skill development, covering aspects such as risk assessment, agent upskilling, and cross-selling techniques.

Furthermore, insurance agents can leverage Gen AI productivity use cases, accessing over 7000 real-time recommendations across various insurance products. This initiative aims to equip professionals with the essential information needed to proactively prevent policyholder issues and enhance decision-making.

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