BNP Paribas and Orange finalize agreement to take over Orange Bank customers

Digital Reinvention
27/02/2024 News

Orange and BNP Paribas have finalized agreements after exclusive negotiations initiated in June 2023. The collaboration aims to bolster services for customers in France and Spain.

In France, a referral agreement has been signed. Hello bank!, BNP Paribas' digital arm, will offer Orange Bank customers a streamlined account setup process, along with access to various banking services.

For customers in Spain, a commercial arrangement ensures continuity. Orange Bank clients will transition to Cetelem's digital banking solutions with support from both entities throughout 2024.

Both French and Spanish customers can continue using their Orange Bank accounts until receiving guidance on the transition process.

Additionally, Orange and BNP Paribas Personal Finance are developing a credit solution tailored for mobile device financing.

Christel Heydemann, Orange's CEO, expressed gratitude for Orange Bank employees and emphasized the alignment of this initiative with their strategic goals.

Thierry Laborde, COO of BNP Paribas, highlighted the commitment to customer-centric solutions and readiness to facilitate a smooth transition for Orange Bank customers.

These agreements signal a commitment to delivering enhanced banking experiences and innovation in the financial landscape.

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