Canara HSBC Life Insurance has launched OmniGen AI, a groundbreaking Generative AI-driven solution powered by Amazon Web Services’ (AWS) Bedrock platform. This innovative tool redefines underwriting by assisting underwriters with precise and data-driven risk evaluations. By integrating underwriting guidelines, risk profiles, and model outputs, OmniGen AI ensures swift and accurate decisions while providing clear rationale and references to underwriting manuals.
The system is designed to eliminate manual errors, biases, and inefficiencies that often plague traditional underwriting. OmniGen AI identifies patterns and trends across complex datasets, enabling more consistent, objective, and cost-effective risk assessments. This ensures smoother policy issuance and strengthens the company’s commitment to delivering reliable insurance solutions to customers.
Transforming the customer experience
OmniGen AI enhances operational efficiency, reducing turnaround times (TAT) and improving the accuracy of risk profiling. The system also supports seamless policy issuance, servicing, and claims settlement, providing an enriched customer experience. Its machine learning and Generative AI capabilities automate fraud detection and decision validation, previously labor-intensive tasks. This scalable model promises quick, consistent results, benefiting both customers and the sales force.
Mr. Sachin Dutta, Chief Operating Officer of Canara HSBC Life Insurance, highlighted the significance of OmniGen AI: "By integrating Generative AI into our underwriting processes, we aim to enhance operational efficiency and customer experience while driving meaningful innovation in the life insurance industry."
Pioneering the future of insurance
OmniGen AI reflects Canara HSBC Life Insurance’s commitment to innovation and customer-centricity. The company envisions creating ecosystems where Generative AI systems refine underwriting manuals and frameworks, leveraging human expertise to build advanced capabilities. This initiative represents a major step toward streamlining operations, reducing costs, and shaping the future of life insurance with cutting-edge technology.
