UOB has signed a three-year strategic partnership with Accenture to accelerate its adoption of advanced technologies, including generative and agentic artificial intelligence (AI). This collaboration—the first of its kind between Accenture and a Singapore-based bank—aims to transform the customer experience and drive innovation across UOB’s regional operations.
AI-powered transformation for customer experience
At the heart of the partnership is UOB’s commitment to delivering more personalized, efficient, and scalable services. Leveraging Accenture’s AI Refinery™ platform and suite of AI-powered assets, the bank plans to enhance business processes, increase productivity, manage risks more effectively, and offer tailored experiences for its customers.
“We are excited about the immense potential that advanced technologies offer,” said Wee Ee Cheong, UOB Deputy Chairman and CEO. “Our goal is to leverage AI solutions to transform our operations and deliver personalized customer experiences with scale and speed.”
Empowering employees for the AI era
A major focus of the collaboration is workforce enablement. UOB employees will benefit from Accenture’s LearnVantage training programs, which are designed to build AI fluency and foster a mindset of innovation across the organization. This will help staff adopt and apply cutting-edge tools in their day-to-day roles, particularly in enhancing customer engagement.
A vision for the future of banking
Julie Sweet, Chair and CEO of Accenture, highlighted the broader goals of the partnership: “We are proud to partner with UOB to help them scale generative and agentic AI and support their people in developing valuable advanced technology skills.”
The collaboration reflects UOB’s ongoing commitment to embracing innovation—not just to improve customer service, but also to future-proof its workforce and operations in an increasingly digital banking landscape.