In France, Generali is turning to APIs as a foundational part of its digital transformation, rolling out an "open assurance" strategy aimed at improving internal efficiency and better integrating with partners and clients. The initiative comes in response to a growing challenge across the insurance sector: data fragmentation. With nearly 9 out of 10 IT decision-makers reporting difficulty in integrating data from disparate systems, and only 28% of applications currently connected, the need for interoperability is pressing.
Generali’s new approach is designed to modernize its distribution channels and make insurance more accessible. At the core of the effort is the use of MuleSoft, a platform that enables standardized and reusable APIs to accelerate product delivery and reduce development costs.
Three pillars of API-led transformation
The company’s open insurance model is built on three main pillars:
• Dedicated API and partner portals to streamline integration and shorten the time-to-market for new solutions.
• Tailored APIs across the property and casualty (P&C) insurance value chain, covering processes from claims management to policy administration.
• Strong API governance using a design-first approach, ensuring consistency and high reusability across systems.
This structure has already shown results: Generali reports a 27% reduction in development costs for new products and a 15% improvement in time-to-market within just two years.
Laying the groundwork for AI integration
As the insurer strengthens its digital foundations, AI is expected to play an increasingly central role. Generali anticipates new capabilities such as near-instant claims payments, enabled by combining APIs with intelligent automation. For the company, this is more than a technology upgrade—it’s a strategic shift designed to foster agility, enhance partnerships, and drive long-term competitiveness in a rapidly evolving insurance landscape.