Rapidly evolving environmental, technological, social, and business factors are transforming the insurance landscape by sparking new risks or driving change within existing threats. The World Insurance Report (WIR) 2019, published by Capgemini and Efma, explores the impact of macro trends including disruptive environmental phenomena, high tech advances, social and demographic shifts, new medical and health concerns, and a morphing business environment.
Technology is key to proactive management of these new high-impact risks and shifting customer expectations. Increasingly, the insurer’s role will progress to include a greater presence in customers’ daily lives as relationships with policyholders are redefined. The insurer of tomorrow will take a holistic approach to customer risk management by acting as a partner and preventer while continuing to be a payer.
