- Discuss how artificial intelligence is changing the banking sector.
- Learn how to turn the customer experience of your company, into the most important asset.
- Debate the difference between greenwashing and green marketing.
- Discuss with an expert if banks are metaverse ready.
- Explore the topic of payments innovations across the globe.
- Join us on Innovation Route with CaixaBank
Speakers
Sarp Demiray
European Merchant Bank UAB
CEO
Carolina Hernández Coderch
CaixaBank
CX Director
Albert Mundet
FC Barcelona
Director of Innovation, GM Barça Innovation Hub
Seán Jevens
Allied Irish Banks
Chief Digital Officer
Hannah Moisand
Qorus
Head of Content & Strategic Partnerships
Antoni Ballabriga
BBVA
Global Head of Responsible Business
Clotilde Bouchet
Qorus
Community leader
Gonzalo Gortázar
CaixaBank
Chief Executive Officer
Andy Fuchs
Toyota Mobility Foundation
General Manager
Marc Caparros Chicon
CaixaBank
COE UX Director
Marta Leach Cucurella
CaixaBank
Omniexperience Manager
Ignacio De Orue Monteverde
imagin
Product Leader
Clemens Müller
George Labs
Tribe Lead
Andrew Walker
Nano Home Loans
Co-Founder and CEO
Anna Hannem
SCOTIABANK GROUP
Director, Data Ethics & Use
Monica Correia
NiCKEL
CEO Nickel Spain
Frederic Porta
TNP Consultants
Director of Innovation, Data & Digital
Institutions
Innovation Route
Agenda
Why Attend
Metaverse Case Study
Lessons from Failures - with Banking Innovators
Sustainability, Open Finance, Digital Reinvention Open Meet-ups
Global Experts Speakers from Financial Industry and Out-of-Industry
Guided Innovation Route with CaixaBank
A Free Access to the Cosmo Caixa Science Museum
Innovation Route Details
Innovation Route
A tour of the last and most innovative CaixaBank's spaces designed for improving customer and employee experience. You will get the full picture and experience different fractures of the innovation projects. CaixaBank's Executives will be your guides. So, do not hesitate to join the Tour and get inspired!
imaginCafé
A 1,200-square-meter space located in the heart of Barcelona that was born with the aim of becoming a place of reference for millennials, and which will serve to increase the customer base and link current ones with advantages and discounts on restaurants and activities inspired by the values of the imagin brand.
Insights Center
CaixaBank's center for integrating customer perceptions into business decision-making. As a knowledge hub on the omnichannel user experience, it provides valuable insights to place people at the center of the CaixaBank experience.
All In One
CaixaBank’s flagship branch to cover all CaixaBank customer segments applying a personalized service with the latest technology at the customer’s service. The largest banking branch in Europe.
CosmoCaixa Barcelona
Practical information
Venue
Hotel Suggestions
You can find hotel suggestions with proximity to the conference venue here.
Site Visit Tour
The Innovation Route - CaixaBank's executives will guide you through their inspiring projects - Insights Center, All In One and imaginCafé.
