• 30 May 2023

Tuesday 2:00 PM to 3:30 PM


SME banking transformation: the 5 step journey to adjust transformation into disruption

SME Banking

We are excited to invite you to our peak community event of H1/2023 on SME banking transformation. We will dive into the different aspects of digital transformation and the next steps considering the impact of recent global crises (supply chain crisis, war in Ukraine, geopolitical tensions among leading economies) on SMEs.

We can see the increasing role and responsibility of banks and all FSIs in supporting SMEs in their own transformation journey as well as the need to evolve the existing transformation into disruption journey. Following our research project, the event will explore and define 5 stages of the journey in all key areas of your SME & business banking strategy such as acquisition & onboarding, sales & service models, products, partnerships & beyond banking offerings or customer experience.

The session’s key speakers will showcase a few best practices on future business models, new revenue streams, the impact of embedded finance, bancassurance, and insurance services for SMEs. An event not to be missed! We look forward to having you join us for this event and gain actionable insights into the challenges and opportunities for SME banking transformation in the post-COVID era.


Event replays are only accessible to members.

Please log in or create an account if that is your case. Otherwise you can learn more about membership here .


profile picture of Ken Burke

Ken Burke


SME Banking Community Chairman & Senior Advisor

profile picture of Antonio Fery Antunes

Antonio Fery Antunes

Millennium BCP

Head of Direct Channels for SME and Corporates

profile picture of Tornike Gogichaishvili

Tornike Gogichaishvili

TBC Bank

Deputy CEO Retail Business

profile picture of Zubair Ahmed

Zubair Ahmed


Chief Industry Officer

profile picture of Don Ludlow

Don Ludlow

Royal Bank of Canada

Vice President Small Business, Business Financial Services Strategy & Partnerships


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