Mobile Identification Qorus Banking Innovation Awards 2017

The result of our customer journey analyses inspired us to do research the possible mobile identification solutions. With our mobile identification app our customers can simply identify themselves at home, and a visit to a Rabobank office only for identification is no longer necessary. Rabobank developed this solution so customers can choose which channel they prefer. Visit a Rabobank office for identification, especially for our young adult customers, takes too much effort, so we want to try make things fast & simple. We are the first bank in the Netherlands which offers this way of identification. The project already delivered a working test app, and is now being integrated in the Rabobank environment. We expect to launch this process to our young adults customers in October 2017.