Individual Account Opening with Manager Assistance Qorus Banking Innovation Awards 2022
BrazilCategory
Reimagining the Customer ExperienceKeyword
Customer acquisition & loyalty
Innovation presentation
The initiative is part of a series of network innovations aimed at optimizing and enhancing the quality of Individual Account Openings for spontaneous accounts and payrolls. Its focus is on streamlining the manager's accounting opening process in line with digital insights, delivering a 5-to-10-minute flow (40-minute TFC), paperless, and with anti-fraud validations. Both the network and customers have expressed surprise at the revamped process, since they were used to a slower, paper-based system. Now, they have an effortless, fast, and efficient flow.
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