Account opening process for individuals and corporations Qorus Banking Innovation Awards 2023

As a core process, the customer onboarding required a complete revamp, with a new single process that combined the previous separate processes for account opening, KYC, individuals and corporations, and digital channels. The new solution covers all segments, from mass market to corporate, and is a paperless and flexible process, that can be straightforward with no backoffice for simple cases all the way up to a full onboarding experience for big corporations, with multiple ways to interact with the customer.