About
The change in the paradigm of transactionality in quantity and profile and the entire digital transformation of the Bank in the last 2 years have amplified the need to adjust service models and invest in new equipment and tools.Adjust service models to Customer needs, with a view to increasing the commercial window, geographical management of branches and strengthening self-service, expand the functionalities of Selfbanking machines, streamlining related processes and provide the necessary tools to support new branch models, streamlining cash management and ensuring support in the management of self-banking equipment
Innovation presentation
Investment in more VTMs in the space of 2 years and improve the software with new features like using the id card for non customers, withdraw coins, and others.
Transform almost 50% of the branches in cashless branches.
Reinforcement of equipment and people at branches that aggregate and centralize transactions in the micromarket
Uniqueness of the project
• Change in the cash service model at +100 branches (cash service now provided only by automatic machines)
• Change in the application of cash at branches -- simpler flows that do not require a specialized function
• installation queue management ticket in 100% of branches -- which allow better flow management and directing customers
• Construction of real-time dashboards with information from automatic machines -- allow monitoring the status of machines, providing action plans that promote greater availability of machines
