Branch Service Models Qorus Banking Innovation Awards 2023

Submitted by

Banco Santander

Premium

20/09/2023 Banking Innovation

The change in the paradigm of transactionality in quantity and profile and the entire digital transformation of the Bank in the last 2 years have amplified the need to adjust service models and invest in new equipment and tools.Adjust service models to Customer needs, with a view to increasing the commercial window, geographical management of branches and strengthening self-service, expand the functionalities of Selfbanking machines, streamlining related processes and provide the necessary tools to support new branch models, streamlining cash management and ensuring support in the management of self-banking equipment

Innovation details

Country
PortugalCategory
Beyond Core Banking OfferingsKeyword
Operational excellence & efficiency, Transformation, Branch & Physical distribution, Retail banking

Innovation presentation

Investment in more VTMs in the space of 2 years and improve the software with new features like using the id card for non customers, withdraw coins, and others. Transform almost 50% of the branches in cashless branches. Reinforcement of equipment and people at branches that aggregate and centralize transactions in the micromarket

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