About
Ellis is the AI-based Intesa Sanpaolo digital assistant, powered by Google Dialogflow technology, that has revolutionized the customer interaction experience across the bank's multiple digital touchpoints. Today, Ellis responds in natural language to the toll-free number, App Mobile, Online Banking and Public Site, covering all touchpoints available to reach out the customer service and it handles about 85% of the text requests and 55% of voice requests for the deployed use cases.In the latest months Intesa Sanpaolo introduced a PoC for the Gen. AI co-pilot, that will be scaled up to facilitate the Agents’ contact management. Indeed, since the launch the Gen. AI co-pilot PoC has showed impressive results with over 90% of Agents that considers the solution useful to perform their daily working activities.
