Millennium Digital Money Management Qorus Banking Innovation Awards 2023
Submitted by
Millennium BCP
Millennium bcp together with its subsidiaries, provides various banking and financial services to individuals.
PortugalCategory
Reimagining the Customer ExperienceKeyword
Customer experience, Customer service, AI & Generative AI, Transformation, Innovation, Strategy & Business model, Branch & Physical distribution, Pfm/Bfm, Retail banking
Innovation presentation
The Millennium App will soon feature a new Money Manager tool, the "Manage" section, where the most relevant information about day-to-day finances will be available, increasing our customers' financial awareness. At the core of this new functionality will be an intelligent categorization engine that will automatically assign a category to each transaction. This way, the customer will have a view of their expenses, categorized, with their respective averages and variations. In the "Manage" section, in addition to track the amounts that have entered and left the accounts, customers can compare months and understand the evolution of expenses and income over the past 6 months. There is also have the "Activity" section, composed by informative and personalized widgets from which customers can quickly and easily check their top spending categories, upcoming payments (including estimated payments based on the customer's history analysis), active subscriptions, savings and investments, and other relevant information. But customization doesn't stop there. Customers can also define which accounts and cards (credit and prepaid) they want to include and the start date of their monthly analysis, so everything is tailored to their needs. They can also move a transaction to another month, assign a different category, and set it as the future category for that transaction (custom categorization), or even exclude the transaction from the analysis, allowing for a completely personalized organization. This new feature will also include a more analytical area for those customers who like to see everything in detail. In this area, customers can navigate the daily graph and check their daily expenses, have a grouped view for 3 and 6 months, check all categories and transactions, and analyze their evolution over the past 6 months. Managing and tracking finances has never been easier.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.