1. MAE by Maybank2u; 2. Maybank Home2u on MAE by Maybank2u 3. ATM Cash Out Qorus Banking Innovation Awards 2023
Submitted by
Maybank
Maybank Group is the leading financial services provider in Malaysia catering to the needs of consumers, investors, entrepreneurs, non-profit organisations and corporations. The Group, which has expanded internationally, has the largest network among Malaysian banks of over 2,400 branches and offices in 20 countries, employing over 44,000 Maybankers and serving...
MalaysiaCategory
Core Offering InnovationKeyword
Customer experience, Strategy & Business model, Payments, Retail banking
Innovation presentation
1. MAE by Maybank2u 8 Oct 2020; MAE by Maybank2u app is the first mobile banking app in Malaysia to allow users to open a bank account via their mobile phones. The app merges both e-wallet functions and mobile banking features, enhancing service capabilities that include an in-app virtual Visa debit card, QRPay contactless payments and seamless money transfer functions. With MAE by Maybank2u app as the new home for MAE e-wallet, users can also apply for MAE Card with the card manageable via the app itself conveniently. This next-generation customer-focused platform in an agile manner, addressing core objectives of financial inclusion, financial management and financial literacy. Comes with many features that create extra convenience to users such as Tabung for ease of savings based on goals, and Expenses to track and monitor spending based on categories and lifestyle of customers. 2. Maybank Home2u on MAE by Maybank2u 3rd March 2022 A one stop solution for users to purchase their dream home. It has a property marketplace with nationwide coverage, allowing potential homebuyers to search, filter and browse for their desired property, check their financing eligibility in real-time, submit application, track status and chat with a consultant all within the app 3. ATM Cash Out 31 May 2022 A convenient and easy and secure way to withdraw cash. We reimagined the customer experience of a traditional banking experience (cash withdrawal) by seeing how we can make it innovative and touchless.
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