Transforming Operations to Reinvent Customer Experience: AIA's EASE Journey Qorus Innovation in Insurance Awards 2026
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09/03/2026
Insurance Innovation
AIA's Operations transformation reinvented customer experience for over 43M customers across 18 markets – increasing automation from 60% to 85% while achieving #1 satisfaction in 7 markets through systematic innovation via TDA, EASE, and Ops 2.0.
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