AI Role Play: Empowering Agents Through Scalable, GenAI-Enabled Training Excellence Qorus Innovation in Insurance Awards 2026- Nominated

Submitted by

AIA Group

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09/03/2026 Insurance Innovation
AIA overcame training capacity bottlenecks by developing a GenAI platform empowering agents with unlimited practice opportunities and tailored training. Agents across markets achieve 1.5x higher ANP, demonstrating workforce excellence at scale.

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