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The free in-app service to compare, change and optimise utility bills through a 100% customer journey
The free in-app service to compare, change and optimise utility bills through a 100% customer journey
Innovation is the foundation of progress in the ever-changing field of customer service. ICICI Lombard (ILGIC) in late December 2022...
TopGPT by Topdanmark is the first customer-facing GPT in European insurance, and has achieved true business value since its launch...
AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.
Imagining banking in the future on Apple Vision Pro!
We've gathered some of the most pressing questions from our European member banks and asked Joe Jelinek, Research Director at...
Lloyds Bank has introduced the Benefit Calculator, a new feature in its mobile app that simplifies the process of identifying...
In the seventh edition of the Financial Innovation Spotlight, we spotlight five new initiatives by Commonwealth Bank of Australia, Arab...
This year’s research captures financial institutions’ progress as they navigate a challenging yet promising environment.