Qorus Innovation in Insurance Awards 2016 - Winner

Dramatic improvement of contact center operations using Watson

Submitted by

MS&AD Insurance Group Holdings

20/04/2016 Insurance Innovation

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We clarified whether customers are asking us "why" questions by analyzing the content of unstructured data, such as telephone and Web-based customer inquiries, using IBM Watson Explorer text analysis technology.

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Dramatic improvement of contact center operations using Watson

MS&AD Insurance Group Holdings

About

Want to keep reading?

Interested in learning more? Speak to Boris, Qorus's Content Lead

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