Dramatic improvement of contact center operations using Watson Qorus Innovation in Insurance Awards 2016 - Winner

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MS&AD Insurance Group Holdings

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20/04/2016 Insurance Innovation

We clarified whether customers are asking us "why" questions by analyzing the content of unstructured data, such as telephone and Web-based customer inquiries, using IBM Watson Explorer text analysis technology.

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Dramatic improvement of contact center operations using Watson Qorus Innovation in Insurance Awards 2016 - Winner

Submitted by

MS&AD Insurance Group Holdings

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Interested in learning more?

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