Increase efficiency in your customer service through the integration of Artificial Intelligence Qorus Innovation in Insurance Awards 2019

Today, customer service is unscalable, unautomated and costly for companies. Support agents have to answer the same questions every day. This is not only bad for companies but also bad for their clients since they often have to wait minutes or even hours in a hotline or have to wait days for an email reply. We bring practical applications of Deep Learning and AI to customer service and help companies achieve greater customer service efficiency. The system analyses inbound messages, sends them to the right department and provides agents with accurate response suggestions. This reduces average handling time up to 80% and automates more and more responses and processes. We can integrate into existing CRM platform such as SAP, Salesforce, Genesys and many more. But we can also offer it through our platform where companies can quickly start pilots and see how they can profit from it. We are offering a patented hybrid Agent+AI® solution where agents do not have to train the AI system manually but where it gets trained automatically during the operational business. We also call it „automated supervised real-time learning“. The integration is easy and quick (