Qorus Innovation in Insurance Awards 2021

Motor Claims management Automation Process

Submitted by

Reale Mutua di Assicurazioni

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12/04/2021 Insurance Innovation

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Less Time in non value added activities

Innovation presentation

The innovation consists in the automation of the Motor claims management Process. Through a technological platform based on semantic research and BPM processes, it has been possible to intercept, analyze and evaluate automatically the completness of the requests of the customers, collecting the main datas for the operator of the claims department that will be able to complete the settlement of the claims.Through the platform, it's possible for the users of the claims department to prioritize the requests, have an overall view of their tasks organizing their workload and, consequently, give quick returns to the final user.

Uniqueness of the project

Technology, team work and agile methodology have allowed to achieve the goals of the project.

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