About
QNBilir: Transforming insurance with WhatsApp. Instant, personalized policy help at your fingertips, anytime, anywhere
Innovation presentation
QNBilir is a digital transformation masterpiece that seamlessly integrates artificial intelligence with WhatsApp's ubiquitous platform to deliver unparalleled 24/7 customer service in the insurance domain. This digital assistant offers a wide range of services from policy inquiries, real-time claim updates, to comprehensive information on health insurance, making insurance interactions effortless and accessible around the clock. By harnessing the power of AI, QNBilir personalizes customer interactions, offering solutions and information that cater to the unique needs of each user. QNBilir provides benefits to non-customers as well as QNB Sigorta customers. Anyone who wishes can ask QNBilir what they are wondering about health insurance and get a quick answer.
Uniqueness of the project
QNBilir stands out as Turkey's first comprehensive and personalized WhatsApp-based health insurance assistant, blending AI with messaging convenience for an industry revolution. The project stands out for its strategic use of WhatsApp, a platform with massive global reach and user familiarity. Unlike traditional customer service channels in insurance, which can be cumbersome and time-consuming, QNBilir allows for instant, on-the-go interactions. This not only improves accessibility and convenience but also significantly enhances the overall customer experience. With the help of the system integrations, QNBilir can be able to personalize answers based on customers policy information and response immediately like messaging to a friend. This is a novel approach that sets QNBilir apart as a trailblazer in the industry.
